Frequently Asked Questions

Frequently Asked Questions

We're so glad you're here! Whether you're a first-time visitor or a returning customer, we hope these answers help you shop with confidence. If you have a question that isn't covered here, feel free to reach out to us — we'd love to hear from you.


🚚 Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all orders across India.

How long will my order take to arrive?

Most orders are delivered within 5–8 business days from the date of dispatch. Orders to metro cities like Mumbai, Delhi, Bengaluru, and Ahmedabad may arrive sooner. Remote areas may take a little longer — we appreciate your patience!

Do you ship across India?

Absolutely! We ship to all states and union territories across India, including remote pin codes.

Is Cash on Delivery (COD) available?

Yes, COD is available on all orders. You can pay in cash when your package arrives at your doorstep — no advance payment needed.


🔄 Returns & Exchanges

What is your return policy?

We accept returns within 1 day of delivery, provided the item is unused, in its original condition, and in the original packaging. Please contact us with your order details and reason for return to initiate the process.

Can I exchange a product?

Yes! If you'd like a different size or style, we're happy to help with an exchange within 7 days of delivery. Please note that exchange is subject to stock availability.

What items are not eligible for return?

Items that have been worn, damaged due to mishandling, or are missing their original packaging cannot be returned. Customised or personalised pieces are also non-returnable.

How long does a refund take?

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. For prepaid orders, the amount is refunded to the original payment method. COD orders are refunded via bank transfer or UPI.


💎 Materials & Care

What materials are used in Naman Arts jewellery?

Our jewellery is crafted using German silver and oxidised brass — materials beloved by artisans for their durability and beautiful antique finish. All pieces are handmade by skilled artisans in Jaipur using traditional Rajasthani metalwork techniques, a craft we've been proud to support since 2015.

What is German silver?

German silver (also known as nickel silver) is a silver-coloured alloy made of copper, zinc, and nickel. It does not contain actual silver but has a similar lustrous appearance. It is known for being lightweight, durable, and affordable — making it perfect for everyday jewellery.

Is the jewellery hypoallergenic?

Our pieces are made with German silver and oxidised brass, which are generally well-tolerated. However, if you have a known sensitivity to nickel, we recommend patch-testing or consulting with us before purchase.

How do I care for my oxidised jewellery?

To keep your pieces looking their best:

  • Avoid contact with water, perfume, and sweat — remove jewellery before bathing or swimming.
  • Store in a cool, dry place — ideally in the pouch or box provided.
  • Wipe gently with a soft, dry cloth after wearing.
  • Avoid using chemical cleaners or polishing cloths, as these can remove the oxidised finish.
  • Keep pieces away from direct sunlight for extended periods.

📏 Sizing & Fit

How do I find the right bangle size?

To find your bangle size, measure the widest part of your hand (across the knuckles) when your fingers are held together. Use the measurement in centimetres to match with our size guide:

  • Size 2.4 – approx. 6.1 cm diameter
  • Size 2.6 – approx. 6.6 cm diameter
  • Size 2.8 – approx. 7.1 cm diameter
  • Size 2.10 – approx. 7.6 cm diameter

If you're between sizes, we recommend going a size up for comfort. Still unsure? Drop us a message and we'll help you find the perfect fit!

What are the dimensions of your earrings?

Earring dimensions vary by style and are mentioned in the product description on each listing. As a general guide, our studs range from 1–2 cm, jhumkas from 3–6 cm, and statement earrings from 5–8 cm in drop length. All earrings use standard fish-hook or push-back fittings.

Do rings come in adjustable sizes?

Most of our rings are adjustable and can be gently resized to fit most finger sizes. Where a fixed size is offered, it will be mentioned in the product listing.


💍 Jewellery Sets

What does a jewellery set typically include?

Our jewellery sets are thoughtfully curated to give you a complete, coordinated look. A typical set may include a pendant, necklace, earrings, ring, bangles and nosepin. — all crafted in matching oxidised designs. The exact pieces included are mentioned in each product listing.

Can I buy individual pieces from a set?

Some of our pieces are available individually as well. If you love a particular design from a set and want just one piece, feel free to reach out to us and we'll let you know what's available.

Are jewellery sets good as gifts?

Absolutely! Our sets make wonderful gifts for weddings, festivals like Diwali and Navratri, Raksha Bandhan, birthdays, and more. They come beautifully packaged and are ready to gift — no extra wrapping needed!

Do the pieces in a set always match perfectly?

Yes! Every set is designed as a cohesive collection, so all pieces share the same finish, motif, and style. You can wear them together for a complete traditional look or mix and match with other pieces from your collection.

Are the sets suitable for bridal or wedding wear?

Many of our sets are popular choices for brides, bridesmaids, and wedding guests. Our oxidised jewellery pairs beautifully with traditional Indian outfits like sarees, lehengas, and salwar suits. Check our bridal and festive collections for curated options!


💳 Payment Methods

What payment options do you accept?

We accept a wide range of payment methods to make shopping easy for you:

  • Cash on Delivery (COD) – Pay when your order arrives
  • UPI – Google Pay, PhonePe, Paytm, and more
  • Debit & Credit Cards – Visa, Mastercard, RuPay
  • Net Banking
  • EMI options – Available on select cards
Is it safe to pay online on your website?

Absolutely. Our website uses secure, encrypted payment gateways to ensure your financial information is always protected.


📦 Order Tracking

How can I track my order?

Once your order is dispatched, you'll receive a shipping confirmation with a tracking number via SMS and/or email. You can use this tracking number on the courier partner's website to check your delivery status in real time.

I haven't received a tracking update. What should I do?

Tracking updates can sometimes take 24–48 hours to reflect after dispatch. If you still don't see an update after that, please reach out to us with your order number and we'll look into it right away.

Can I change my delivery address after placing an order?

If your order hasn't been dispatched yet, we'll do our best to update the address. Please contact us as soon as possible with your order number and the new address.


Still have questions?

We're always happy to help! Reach out to us via our Contact Page and we'll get back to you as soon as we can. Thank you for choosing Naman Arts — handcrafted with love, delivered with care. 🌸

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